Terms of Service

 

Terms of Service

Effective November 6, 2026

These terms apply when you use ganance.com, buy from our store, or use the Ganance app or any of our products. By using any of them, you agree to these terms. Our Privacy Policy, Consumer Health Data Privacy Policy, and Returns and Warranty Policy also apply. If you don't agree, please do not use Ganance.

1. Who we are

Ganance is operated by Ganance Inc. ("we" or "us"). "You" means the person using Ganance.

2. Health information, not medical advice

• Ganance is for general wellness only. It isn't a medical device, and it doesn't diagnose, screen for, treat, or prevent any condition.
• Face Scan readings are estimates and can differ from medical devices like a blood pressure cuff.
• AI summaries are written automatically from your readings and can be wrong or incomplete.
• Don't use Ganance to make medical decisions, or to start, stop, or change any treatment or medication. Talk to a healthcare professional about your health.
• Ganance can't detect emergencies. If you feel unwell or think you have an emergency, call 911 or your local emergency number.

3. Who can use Ganance

You must be 18 or older. You're responsible for keeping your account details accurate and your password private, and for all activity on your account.

4. Face Scan

• Face Scan uses your phone's camera. The video is processed on your phone and discarded when the scan ends. We don't receive or store it.
• You must give consent before your first scan, and you can withdraw it in Settings. Only scan someone else if they're 18 or older and agree on the guest consent screen.
• Results depend on your phone, lighting, staying still, and your profile details. Some readings aren't available for every age or health profile.

5. Your Ganance product

• Use your Ganance product as described in its instructions. Don’t open or modify it, or expose it to water.
• Stop using the product if it’s damaged, overheats, or irritates your skin, and see a doctor if irritation continues.
• We may send firmware updates to fix issues or add features. Some features need the latest app and firmware.

6. Your data

You own your data. You give us permission to store and process it to provide and improve Ganance, as described in our Privacy Policy. You can delete it at any time, except data the law requires us to keep.

7. Orders, pre-orders, and payment

• Prices, taxes, and shipping costs are shown at checkout. Prices can change until you place your order.
• Pre-orders are charged when you order. You can cancel any time before shipping for a full refund.
• Shipping dates are estimates. If your order is delayed, we'll let you know, and you can cancel for a full refund.
• International orders are shipped by our partner, whose terms may also apply. You pay any customs duties and import taxes.
• If we list a wrong price or detail by mistake, we may cancel the order and refund you in full.
• We may refuse or cancel any order, or limit how many items one person or household can buy, including orders that appear to be for resale. If we cancel an order you’ve already paid for, we’ll refund you in full.

8. Returns and warranty

Returns, refunds, and our products warranties are covered by our Returns and Warranty Policy.

Our warranty and returns cover only products bought from Ganance.

9. The app

We give you a personal, non-transferable license to use the Ganance app on devices you own. You may not copy, modify, resell, or reverse engineer the app, or use it to break any law.

10. Third-party services

Ganance works with services we don't control, such as Apple Health, Google Health Connect, and the app stores. Their own terms apply when you use them, and we aren't responsible for them.

11. Apple App Store

If you downloaded the app from Apple's App Store:

• These terms are between you and Ganance, not Apple. Ganance, not Apple, is responsible for the app and its content.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet a warranty that applies, you can tell Apple, and Apple will refund the app's purchase price, if any. Apple has no other warranty obligation for the app.
• Ganance, not Apple, handles any claims about the app, including product liability, failure to meet legal or regulatory requirements, consumer protection, privacy, and intellectual property claims.
• You confirm you aren't in a country under a US government embargo and aren't on a US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and can enforce them against you.

12. Acceptable use

Don't:

• Use Ganance to harm, harass, or track others.
• Try to break, overload, or get around our security.
• Copy or scrape our content or data.
• Give false information or pretend to be someone else.

13. Our content

The Ganance app, website, content, and trademarks belong to us or our licensors. These terms don't give you any rights to them beyond the license in section 9.

14. Changes to Ganance

We may add, change, or remove features, including in beta releases, which may be less stable. We'll tell you before removing a feature you paid for.

15. Feedback

If you send us ideas or feedback, we may use them without paying you.

16. Warranty disclaimer

Apart from the product warranty in our Returns and Warranty Policy, Ganance is provided "as is." We disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Implied warranties last only as long as its limited warranty. We don't promise that readings, summaries, or the app will be accurate, uninterrupted, or error-free. Some places don't allow these limits, so they may not apply to you.

17. Limit of liability

To the extent the law allows, we aren't liable for indirect or consequential losses, or for decisions you make based on Ganance readings or summaries. Our total liability is limited to the greater of the amount you paid us in the 12 months before the claim or $100. Nothing here limits liability that the law doesn't allow us to limit, such as for death or injury caused by negligence.

18. Indemnity

If you break these terms or the law and a third party brings a claim against us because of it, you agree to cover our reasonable costs.

19. Ending your use

You can stop using Ganance and delete your account at any time. We may suspend or close your account if you break these terms. Sections 13 and 15 to 21 still apply after your account ends.

20. Disputes and governing law

Informal resolution. Before filing a claim, email info@ganance.com with your name, contact details, and a description of the issue. We'll try to resolve it within 60 days.

Arbitration. If we can't resolve it, you and we agree to settle any dispute through binding individual arbitration under the Federal Arbitration Act, instead of in court. The American Arbitration Association (AAA) will run it under its consumer rules, by video or in the county where you live. Either of us may bring an individual claim in small claims court, or ask a court to stop misuse of intellectual property.

No class actions. Claims may be brought only individually, not as part of a class or representative action. If 25 or more similar claims are filed by the same or coordinated lawyers, they may be handled in batches under the AAA's mass arbitration rules.

Opt out. You can opt out of arbitration by emailing info@ganance.com within 30 days of first accepting these terms.

Governing law. Delaware law governs these terms. Any dispute that isn't arbitrated will be decided by the state or federal courts in Delaware, and you agree to their jurisdiction. If you live in the EU or UK, you keep your local consumer law protections.

21. General

These terms and the policies named above are the whole agreement between you and us. If any part is found unenforceable, the rest still applies. If we don't enforce a term right away, we can still enforce it later. You can't transfer these terms to someone else; we can transfer them as part of a merger or sale of our business. We aren't responsible for delays caused by events outside our reasonable control. You agree to receive notices from us electronically, such as in the app or by email.

22. Changes to these terms

We'll post updates here and change the effective date. For important changes, we'll tell you in the app or by email before they take effect. If you keep using Ganance after that, you accept the new terms. Changes to section 20 won't apply to disputes already raised.

23. Contact

info@ganance.com · Ganance Inc.